Can a Better Refund™ help my business avoid disputes?

A Better RefundTM gives consumers refund certainty, and is a powerful strategy to avoid costly disputes. Disputes cost U.S. merchants $100 billion each year; as a result, major payment processors changed the rules with new dispute fees, which took effect on June 1, 2023. Effectively, the processor charges the merchant a hefty fee of $15 or more, regardless of whether a merchant wins or loses the dispute. If the average e-commerce transaction is $120, that dispute fee equates to 12.5% of the transaction value. Most disputes originate because a customer doesn’t have transparency around their refund and the simplest solution for them to get their money back is to dispute the transaction.